Quick Chromebook Troubleshooting:
If your Chromebook is freezing or crashing, make sure to try a hard reset first. In a lot of cases, this can help and is very simple. For most Chromebooks:
- Turn off your Chromebook.
- Press and hold Refresh + tap Power .
- When your Chromebook starts up, release Refresh .
If your Chromebook arrived broken or is not working
If you purchased your Chromebook through Escoffier, we will gladly replace it if it arrives defective or it is reported within two weeks of arrival! Contact firstname.lastname@example.org to report a defective Chromebook.
If your Chromebook has stopped functioning, you can contact Lenovo Support to see if it's still covered in the manufacturer's warranty. Find the Serial Number on a sticker on the bottom of the Chromebook, then follow this link to a Warranty Lookup to submit a service request with Lenovo product support.
Contact Technical Support
If you are having issues with your Chromebook, contact Technical Support to further troubleshoot. We can help diagnose the issue. Technical Support can be reached by calling or texting (877) 224-8576, or emailing email@example.com.